Can I return XYZ?
No - due to the personalized nature of all of our products, we do not accept returns. We strongly recommend double checking your order before submitting it as we cannot go in and change any info after your order has been submitted. We also recommend using the size charts to determine which size is best, as well as asking any questions about products before ordering.
What if my monogram is wrong?
We are human, and while it doesn't happen often, sometimes we embroider the wrong initials. If your initials are incorrect, just email us within 7 days and we will sort it out with you and make it right. Your happiness is our number one concern! Please note, we will monogram your item in the exact order you list - so make sure to list it in the order you want monogrammed! If your package or item arrived damaged, again please contact us within 7 days and we will sort it out with you at our discretion, as well as figure out shipping costs/ refunding at our discretion.
**If you contact us about your order after 7 days, we will be unable to refund or replace your order.**
Can I cancel my order?
We cannot guarantee your order will be cancelled after you place it with Amy Grace Monograms. We process orders immediately after orders are placed. If you would like to cancel your order, email us at firstname.lastname@example.org immediately and we will see what we can do.